Testimonials

Hi Norm

We would like to advise you that our basement renovation was completed for Christmas, and the fireplace looks great. I would also like to thank you for connecting us up with Jim Zimon, who has been a great help throughout our project, without your recommendation, we would not have had some of his ideas. The picture shows how we finished off the fireplace, basement and bathroom. As you can see it is a far cry from when you came to see us. If you are in Mount Pleasant, please call by to see it.

Sarah & Ian

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My wife and I would like to take this opportunity to tell you how much we are enjoying the gas fired radiant heat fireplace that Hearth & Home installed in our rec room just prior to Christmas.

Although we were a bit hesitant at first to have radiant heat, we are very satisfied with our choice as it has not only met our expectations, but has in fact exceeded them. The new fireplace has enabled us to keep the rec room very comfortable, even on extremely cold nights. As well, we find the temperature remote control is very useful for instant temperature adjustment.

Our daughter Sandra has also admired the fireplace and she says that she will be contacting Hearth & Home when the rec room in her new home is completed.

Again, thank you Norm and Hearth & Home.

Rick & Michele

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Mr. Norm Fournier,

It is my pleasure to commend your installation of the new system Carrier A/C and Furnace. The installation was professional and quick. To add, it is a pleasant surprise to find the new system uses 35% less hydro (kwh) for my air conditioning, that is a substantial saving.

I would be pleased to recommend Hearth & Home.

Your truly,

D.

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Attention: Norm Fournier

I wanted to contact you and thank you for your recent service and installation of Carrier product at our home in Brampton. Specifically, I wanted to let you know the commitment you made to me regarding the quality of the air in our home following the installation of the Carrier air cleaning system was truthful and very much appreciated.

I've suffered my entire life from allergies specific to airborne contaminants originating primarily from dust and pollen. I was skeptical at first when you proposed the Carrier air clean system and was sold on your straightforward approach and explanation of the features from this product.

Please pass on my thanks to Guy and your install team for the thorough and professional manner in whihc they handled this order and trust I will be doing much more business with you in the future. Thanks Norm.

Sincerely,

M.

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Attention Norm,

We would like to take this opportunity to Thank you for your speedy delivery and installation.

Unfortunately in the beginning of our search for a gas fireplace we opted for a different dealership in fireplaces. We were very disappointed in them. We were then directed to Hearth & Home. In one phone call, during the late afternoon of a business day we were told that you had the exact fireplace we had wanted. One of your salesmen came to our home that same evening and by the next day two of your men were her for the installation. The service was beyond our belief and greatly appreciated.

With all of our Thanks and Appreciation,

T & C

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Good Afternoon Norm,

I want to extend our thanks and appreciation to you and your staff for a job well done. Your friendly and courteous staff did an excellent job replacing our water heater. Our family is pleased to be able to include Hearth & Home, in the small but growing list of retailers that we consider to add "Exceptional Value" to the purchase we make. Someone once said that the key to a successful business is "Selling something that Won't come back..to a Customer that Will".

Your honest and trustworthy service will surely benefit both you and your customers.

Sincerely,

D.

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Dear Sir,

We were deeply grateful to be referred to your organization and sincerely impressed with your efficient and and exemplary business ethics. We enjoyed your sales representative and trades persons with there quick smile and uplifting laughter during our business sessions. Even after a few tribulations along the way during the installations they kept upbeat and professional.

In addition we were impressed with your organizations professionalism and aura of honesty.... We greatly appreciated your friendly approach without being pressured. You can rest assured that we will recommend you to anyone we know. Once again we can enjoy a comfortable home with savings and with more peace of mind.

Yours Truly,

S.

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Norm, I just wanted to take a few minutes and tell you how happy we are about choosing Hearth & Home and Carrier for our new furnace, air condition and electronic air cleaner. It has been a few months now since the installation and felt I owed you some feedback.

First of all, let me say that I consider myself a hard marker when it comes to expectations from products and services. In this case it is especially true since I was involved in the HVAC business many years ago. I must say that dealing with you and your staff was a first class experience. The fact that you are a Carrier dealer has just reinforced that my wife and I made the right decision. Every aspect of our purchase was stellar. Please share this letter with your staff. Thanks again to you and your team. Job well done.

B.